Support

Contact us

Write to hello@dyne.ai. A person reads every message, and we usually answer within a couple of days.

Purchases, refunds and charges

For a question about something you bought, a refund, or a charge you don’t recognise, write to hello@dyne.ai. Tell us your player ID (see below) and, if you can, the date and the amount.

Purchases are paid through Link, Stripe’s checkout. For a question about the charge itself, you can also use Link support, from the link in your receipt email or at support.link.com.

Lost progress

You play without an account, so your progress is tied to this browser. If you clear this site’s data, or play in a private window or another browser, the game can’t find your progress and starts fresh.

If your progress is gone, write to hello@dyne.ai with your player ID. Long Haul shows it under Help (the ? button). If the game now shows a new ID, send the old one if you still have it, and say where it appears (for example in a screenshot or an earlier message), so we can find your record.

Privacy and terms

What we keep and why is on the privacy page. The rules of play are in the terms.